Text copied to clipboard!
Title
Text copied to clipboard!Technical Support
Description
Text copied to clipboard!
We are looking for a dedicated and customer-oriented Technical Support Specialist to join our dynamic team. In this role, you will be responsible for providing first-line technical assistance to our users, troubleshooting technical issues, and offering effective solutions. You will work closely with development and management teams to ensure customer satisfaction and contribute to the continuous improvement of our products and services. The ideal candidate has excellent communication skills, a solid understanding of modern technologies, and a proactive attitude towards problem-solving. Responsibilities include diagnosing and resolving technical incidents, documenting issues and solutions, and training users on proper product usage. You will also participate in testing new features and provide valuable feedback to the development team. It is essential to have the ability to work under pressure, manage multiple requests simultaneously, and maintain a high level of professionalism. If you are passionate about technology and want to be part of an innovative team, we encourage you to apply!
Responsibilities
Text copied to clipboard!- Provide technical support to users via phone, email, or chat
- Diagnose and resolve technical issues
- Document incidents and provided solutions
- Collaborate with internal teams to escalate complex problems
- Test and validate new features
- Create and update user guides
- Monitor systems and report anomalies
- Offer basic training to users
- Maintain a high level of customer satisfaction
- Participate in ongoing training sessions
Requirements
Text copied to clipboard!- Previous experience in technical support or similar role
- Strong knowledge of hardware and software
- Excellent verbal and written communication skills
- Ability to work efficiently under pressure
- Customer-oriented and detail-focused
- Availability to work in shifts if necessary
- Basic networking knowledge
- Ability to prioritize and manage multiple tasks simultaneously
- Team spirit and proactive attitude
- University degree in IT is a plus
Potential interview questions
Text copied to clipboard!- What experience do you have in technical support?
- How do you handle an unhappy customer?
- What steps do you follow to diagnose a technical issue?
- What technical support tools have you used before?
- How do you keep your technical knowledge up to date?
- Describe a situation where you solved a complex problem.
- How do you prioritize multiple requests?
- What are your expectations from a technical support team?
- How do you react in high-stress situations?
- What technologies or products are you most passionate about?
